Terms and Conditions jili city – Complete Platform Usage Guide

1 Introduction

Welcome to jili city. This document contains the terms and conditions governing the use of the jili city platform, including all games, services, promotions, and other features available at jilicity.vu.

By registering an account, making a deposit, or using any jili city service, you hereby agree to be bound by all terms and conditions stated in this document. If you do not agree with any part of these terms, please stop using the platform immediately.

Jili city operates as an online entertainment platform offering a wide range of casino games, Sports Betting, and other interactive games to eligible users. We are committed to providing a safe, fair, and responsible gaming environment.

2 Eligibility & Registration

To register and use jili city services, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration.
• Be located in a region or jurisdiction that does not prohibit participation in online gaming activities.
• Registering in your own personal capacity, not on behalf of any other person.
• Able to act under your own legal capacity and not in a state of bankruptcy.
• Has never been designated as a self-excluded or excluded player by a relevant authority.

During registration, you are required to provide truthful, accurate, and complete information. jili city reserves the right to verify your identity at any time through the Know Your Customer (KYC) process. Failure to pass KYC verification may result in account suspension and a hold on withdrawals while the review is conducted.

3 User Account

Each user is only permitted to hold one (1) active account at jili city. Multiple account ownership by the same individual — whether using different names, email addresses, phone numbers, IP addresses, or payment information — is strictly prohibited.

You are solely responsible for:

• Keeping your account username and password confidential.
• All activity that occurs under your account, whether carried out by you or another party.
• Notify jili city immediately if you suspect your account has been accessed without authorization.
• Keeping your account information accurate and up to date at all times.

Jili city will never ask for your password via email, WhatsApp, Telegram, or any other communication channel. If anyone claims to represent jili city and requests your password, please report it to our support team immediately.

4 Deposits & Withdrawals

Jili city supports a variety of local payment methods including FPX, Touch 'n Go eWallet, GrabPay, and international bank transfers. All transactions are processed through secure payment channels integrated with SSL encryption.

Deposit:

• Minimum deposit: RM 20 per transaction.
• Deposits are credited to your account within seconds after payment confirmation.
• Deposited funds must be used for gameplay and cannot be withdrawn directly without any wagering activity.

Withdrawal:

• Minimum withdrawal: RM 50 per transaction.
• Withdrawals are processed within 5 to 30 minutes for accounts that have completed KYC verification.
• The withdrawal method must match the deposit method used, except in special cases approved by the jili city team.
• Jili city reserves the right to request additional verification documents before processing large withdrawals.

5 Bonuses & Promotions

Jili city offers a variety of bonuses and promotions to registered members, including welcome bonuses, weekly cashback, reload bonuses, and periodic promotional offers. All bonuses are subject to the following terms and conditions:

• Each bonus has a minimum wagering requirement that must be met before a withdrawal can be made.
• Wagering requirements are expressed as a multiple of the bonus amount — for example, a RM 100 bonus with a 20x wagering requirement means you must place a total of RM 2,000 in wagers before making a withdrawal.
• Bonuses are only valid for the specified period as stated in the relevant bonus terms. Expired bonuses will be automatically forfeited.
• Jili city reserves the right to cancel bonuses and related winnings if there is evidence of bonus abuse or fraud.
• Only one active bonus is allowed at a time unless otherwise stated.

6 Game Rules

All games available at jili city — including Live Casino, slots, Fish Shooting Games, bingo, and Sports Betting — are operated in accordance with their respective game rules, which can be found within each game.

General rules that apply to all games at jili city:

• All slot games and number games use a Random Number Generator (RNG) certified by independent third-party auditing bodies, ensuring fair and random outcomes.
• Game results that have been decided are final and cannot be changed.
• In the event of a technical disruption during gameplay, jili city reserves the right to void the affected round and return the wager to the player.
• Minimum and maximum betting limits vary depending on the game type and your account level.
• Jili city reserves the right to change betting limits, odds, or game rules at any time with reasonable notice.

7 Prohibited Activities

The following activities are strictly prohibited on the jili city platform:

• Multiple account ownership – register or use more than one account.
• Identity fraud – use another person's personal information to register or verify an account.
• Bonus abuse – use techniques or strategies designed to exploit bonus offers.
• Money laundering – use the jili city platform to transfer or conceal funds derived from illegal activities.
• Use of automated software – use bots, scripts, or automated software to play or access the platform.
• System disruption – any attempt to hack, disrupt, or damage jili city systems.
• Collusion – collude with other players to cheat in games, especially Live Casino games.

8 Account Termination

You may request the closure of your jili city account at any time by contacting our support team. Any balance remaining in your account at the time of closure — after deducting any bonuses with unfulfilled wagering requirements — will be returned to you via an appropriate payment method.

Jili city reserves the right to terminate your account without notice if:

• You have violated any of the terms and conditions stated in this document.
• Suspicious or fraudulent activity has been detected on your account.
• You failed to comply with the KYC verification request within the specified timeframe.
• You provided false or misleading information during registration or the verification process.

9 Liability Limits

Jili city provides this platform "as is" and makes no guarantee that the service will always be uninterrupted, fully secure, or error-free. However, we are committed to ensuring the platform operates at a high level of availability.

Jili city shall not be liable for:

• Losses arising from service disruptions beyond our control, such as internet outages, power failures, or force majeure.
• Unfavorable game results arising from legitimate use of the platform.
• Losses resulting from unauthorized access to your account due to your own negligence in safeguarding your login credentials.

10 Privacy & Data Protection

Jili city takes the protection of your personal data seriously. All information you provide to us is collected, stored, and processed in accordance with our Privacy Policy, which can be found on the Privacy Policy.

In summary, jili city:

• We will not sell or share your personal information with third parties for marketing purposes without your consent.
• Using 256-bit SSL encryption to protect all data transmissions.
• Retaining your data for the period required by applicable law.
• Granting you the right to access, correct, or request deletion of your personal data.

11 Responsible Gaming

Jili city is committed to promoting responsible gaming. We provide a range of self-control tools to help players manage their gaming activity, including:

• Daily, weekly, and monthly deposit limits – set the maximum amount you can deposit within a specified period.
• Betting limits – set a maximum wagering limit per round or match.
• Loss limits – set a maximum loss limit to protect yourself from excessive losses.
• Temporary break – take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-exclusion – self-exclude from the platform for a longer period.

If you feel that gaming is starting to affect your life, please contact the jili city support team or visit the Responsible Gaming to get help and related resources.

12 Amendments & Governing Law

Jili city reserves the right to amend, update, or replace any part of these terms and conditions at any time. Changes take effect immediately upon being published on the platform. Continued use of jili city services after any changes are published constitutes your acceptance of and agreement to the revised terms.

We will endeavor to notify users of significant changes via in-platform notifications or email. However, it is your responsibility to review these terms periodically.

These terms and conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or related to these terms shall be resolved through the process established by jili city, including the internal complaint resolution process before referral to the relevant third-party body.